Terms of Service
1. About GuestLoop
GuestLoop is a loyalty, customer engagement and communications platform operated by Stanbro LLC (“GuestLoop”, “we”, “us” or “our”).
These Terms of Service govern your use of GuestLoop services made available directly to customers, members and other end users.
Businesses using GuestLoop may be subject to separate commercial terms with Stanbro LLC.
2. Participating Businesses
GuestLoop enables independent businesses and organizations (“Participating Businesses”) to provide loyalty programmes, rewards, customer services and communications.
A Participating Business remains responsible for its own products, services, customer relationships and programme-specific terms.
GuestLoop does not become the seller or provider of a Participating Business’s underlying accommodation, food, beverages, retail products, services or other offerings merely because that business uses GuestLoop.
3. Loyalty programmes and programme terms
Points, rewards, vouchers, tiers, benefits, eligibility rules, expiry rules and redemption conditions may vary between Participating Businesses.
Those matters are governed by the applicable Participating Business’s loyalty programme terms and policies.
These GuestLoop Terms do not replace the programme-specific terms of a Participating Business.
4. Your use of GuestLoop
You agree to provide accurate information where reasonably required to use GuestLoop and to use the service lawfully.
You must not:
- attempt to access another person’s account without authorization;
- interfere with or disrupt GuestLoop systems;
- attempt to bypass security or access controls;
- use GuestLoop for fraudulent or unlawful purposes;
- manipulate loyalty transactions, points, rewards or vouchers improperly;
- introduce malicious code or attempt unauthorized access to GuestLoop infrastructure; or
- misuse GuestLoop in a manner that could harm GuestLoop, a Participating Business or another person.
5. Account and authentication security
Some GuestLoop services may use membership identifiers, secure links, verification mechanisms or other authentication methods.
You are responsible for protecting access to your own email account, telephone, device and other credentials used to access GuestLoop.
If you believe your GuestLoop access has been compromised, contact the relevant Participating Business or GuestLoop as appropriate.
6. Communications
Where you have provided the required authorization or where otherwise permitted, a Participating Business may use GuestLoop to send service, transactional, loyalty or other communications.
Available communication channels may include email, SMS, WhatsApp or other supported services.
Your ability to receive or interact with a communication may also depend on third-party communication providers and the contact information you have supplied.
7. Third-party services
GuestLoop may integrate with third-party services, including communications, hospitality, point-of-sale, property-management or other technology providers.
Use of those services may also be subject to the third party’s own terms and privacy practices.
GuestLoop is not responsible for the independent operation of third-party services.
8. Availability and changes
We work to provide a reliable service, but GuestLoop may occasionally be unavailable because of maintenance, technical problems, third-party outages, security requirements or circumstances outside our reasonable control.
GuestLoop features may also change as the platform develops.
Where reasonably practicable, material changes affecting users will be communicated appropriately.
9. Intellectual property
GuestLoop software, branding, designs, platform functionality and associated materials are owned by or licensed to Stanbro LLC except where otherwise stated.
These Terms do not transfer ownership of GuestLoop intellectual property to users.
Participating Businesses retain rights in their own names, brands, content and materials.
10. Privacy
Personal information processed through GuestLoop is handled as described in the GuestLoop Privacy Policy: https://guestloop.app/privacy/
Information may also be subject to the privacy practices of the Participating Business with which you have a relationship and relevant third-party service providers.
11. Suspension and misuse
Access to GuestLoop services may be restricted or suspended where reasonably necessary to:
- protect the security or integrity of the platform;
- investigate suspected fraud or misuse;
- comply with applicable law;
- protect users or Participating Businesses; or
- respond to a material violation of these Terms.
12. Responsibility for programme benefits
A Participating Business is responsible for the programme benefits it offers through GuestLoop.
Questions or disputes concerning the underlying purchase, service, reward entitlement or Participating Business programme rules should normally be raised with that Participating Business first.
GuestLoop may assist with platform-related issues where appropriate.
13. Limitation of service commitments
GuestLoop is provided subject to the availability and functionality of the platform and relevant third-party services.
Nothing in these Terms is intended to exclude or limit rights or responsibilities that cannot lawfully be excluded or limited.
14. Changes to these Terms
We may update these Terms as GuestLoop develops or where changes are required for operational, security, legal or regulatory reasons.
The current version will be published on this page with its latest revision date.
Where appropriate, significant changes may also be communicated through GuestLoop or the relevant Participating Business.
15. Contact
Questions concerning these Terms or GuestLoop may be sent to:
GuestLoop
Operated by Stanbro LLC
Email: email@guestloop.app